Terms and conditions.

Last updated 11 November 2026

These terms are for businesses and public bodies. They are not written for consumers. If you are a consumer, your mandatory legal rights are not affected by anything below.

1. Who we are and what these terms cover

FullSpan AI is a trading brand of Dare2Care Lda., 6200-284 Covilhã, Portugal, VAT (NIF) 517610612 ("we", "us"). These terms apply to our software and AI development services ("Services") for the business or organisation that engages us ("you"), and to the use of this website. They form part of every proposal, quote and order unless a signed agreement says otherwise. Our terms apply instead of yours, unless we agree otherwise in writing. Placing an order, signing a proposal or paying an invoice means you accept them.

2. Estimates, proposals and orders

1. The price calculator and any figures on this website are indicative estimates, excluding VAT. They are not an offer. A binding fixed price exists only in a written proposal that we issue after reviewing your brief, and it stays valid for the period stated in it (30 days if none is stated).
2. Each proposal states the scope, deliverables, timeline, price and acceptance criteria ("Specification"). Anything not in the Specification is outside the fixed price.
3. Delivery dates depend on you providing materials, decisions, access and feedback on time. Dates move by the length of any delay on your side.

3. Fees and payment

1. Unless the proposal says otherwise: 50% is due to start and 50% on agreed completion and handover.
2. Prices exclude VAT and other taxes, which you pay in addition. Invoices are payable within 14 days of the invoice date, in euro, by bank transfer.
3. If an invoice is paid late we may charge statutory interest for late payment in commercial transactions and reasonable recovery costs as the law allows, and we may suspend work until the overdue amount is paid.
4. Third-party running costs are not included in our fees and are paid by you: for example AI model usage, hosting, SMS and email fees, payment processing, map usage, third-party subscriptions and formal penetration testing.
5. Prepayments for work already started are not refundable, except where we fail to deliver the Services for reasons within our control.

4. Changes to scope

A change to the Specification must be agreed in writing. We will tell you its effect on price and timeline before we start it. Work done on a change we have not agreed in writing is outside the fixed price.

5. Delivery, acceptance and support

1. We deliver to the Specification and send you a delivery notice. You have 10 business days to test and report in writing any material failure to meet the Specification. We correct genuine failures within a reasonable time and re-deliver.
2. If you do not report a failure within that period, or you put the deliverable into live use, it is accepted.
3. For two months after launch we fix bugs in the delivered work that fail to meet the Specification, at no extra charge. Later support, maintenance, new features and hosting are separate services under a separate agreement.
4. Except as stated here, and to the extent the law allows, the Services and deliverables are provided without other warranties, including fitness for a particular purpose or uninterrupted, error-free operation.

6. What we need from you

You will give us accurate information, timely access and decisions, and the rights needed to use the content, data and systems you supply. You are responsible for the content you provide, for the lawful use of the deliverables in your business, and for keeping your own backups. You confirm that you are entitled to give us any personal data you share.

7. Intellectual property

1. When you have paid all amounts due for a deliverable, you own the intellectual property in the custom code and materials we created specifically for you, apart from the items in the next point.
2. We keep all rights in our pre-existing and general-purpose tools, components, libraries, models, templates, methods and know-how, including improvements made while working for you that are not specific to your business. We grant you a perpetual, non-exclusive, worldwide licence to use them as part of the deliverable.
3. Open-source and third-party components stay under their own licences, which we will list on request. You are responsible for complying with them.
4. Your own materials and data stay yours. You allow us to use them to provide the Services.
5. Unless you tell us in writing not to, we may name you and describe the project in a short, non-confidential way in our portfolio and proposals.

8. AI outputs and compliance

1. AI systems can produce incorrect, incomplete or biased output. We build with reasonable skill and care, but we do not guarantee the accuracy of any AI output or any business result. You are responsible for human review where the use case needs it.
2. Unless the Specification says otherwise, you decide how and where the system is used, and you are responsible for that use complying with the law, including any obligations that fall on you as the operator of an AI system under the EU AI Act.
3. We design the work with data protection in mind. Where we process personal data for you, we do so only on your instructions and under a data processing agreement that meets Article 28 GDPR, which we will sign on request.

9. Confidentiality

Each party keeps the other's non-public information confidential, uses it only for the Services and discloses it only to people who need it or where the law requires. This lasts for three years after the Services end, and for trade secrets as long as they stay secret.

10. Limits of liability

1. To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or data, or for loss caused by the third-party services you choose.
2. To the extent the law allows, our total liability for all claims arising from a project is limited to the fees you paid or owe us for that project in the 12 months before the claim arose.
3. Nothing in these terms limits liability for wilful misconduct, gross negligence, death or personal injury, or anything else that cannot be limited by law.
4. You will compensate us for third-party claims that arise because content, data or instructions you supplied infringe a right or breach the law.

11. Suspension and termination

Either party may end a project by written notice if the other commits a material breach and does not fix it within 15 days of written notice. You may end a project for convenience with 30 days' written notice. In every case you pay for work performed and non-cancellable costs we incurred up to the end date. We may suspend work if an invoice is overdue. Sections on payment, intellectual property, confidentiality, liability and governing law continue after the end.

12. Events beyond our control

Neither party is liable for delay or failure caused by events outside its reasonable control, including outages of third-party providers, internet or power failures, and public authority orders. Payment obligations for work already done remain.

13. Using this website

The website and live demos are illustrative and provided as they are. Do not scrape or copy the site at scale, attempt to disrupt or probe it, or submit unlawful content. The content, logos and designs belong to us or our licensors. Our Privacy and cookies policy explains how we handle personal data.

14. Governing law and disputes

These terms and any contract with us are governed by Portuguese law. We will first try to settle a dispute in good faith. If that fails, the courts of the Covilhã judicial district, Portugal, have exclusive jurisdiction, except where the law gives you a right to a different court that cannot be waived. The English text prevails over any translation.

15. General

If a clause is found invalid, the rest stays in force and the clause is replaced by the valid one closest to its purpose. A signed agreement or proposal prevails over these terms where they conflict. Neither party may transfer its rights without the other's consent, except that we may transfer them to a successor of our business. We may update these terms; the version in force when you accept a proposal applies to that project.

16. Contact

Dare2Care Lda., 6200-284 Covilhã, Portugal · [email protected] · +351 912 873 401. Partnerships and executive contact: [email protected].